Customer Service

Here are some of the frequently asked questions by our attendees, faculty and sponsors. If you have more questions about our seminars, products or policies please email us at As a member of the Better Business Bureau we pride ourselves on our customer service. Please let us know how we can help.


Click a question to go to the answer below.


Can I get credits for this product?

We will apply for CLE Credit for the state where we are holding the seminar. We also apply for other credit types; see the credit section of the seminar you are interested in for more information on that seminar and which credits apply to each product for that seminar. For information on reporting self-study courses, click here. If you don’t see the credits, we can apply for them. The Seminar Group won’t apply for a credit until you have registered, but if we are not approved, we will offer you a full refund. If you have further questions about the credits please contact or call 206-463-4400.

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What is WSBA Other Nexus Credit?

Here is the explanation from the Washington State Bar Association about Other Credits:

Attorneys are required to earn 45 credits over three years (only 30 credits required for LPOs). Of these hours, a minimum of 6 credits need to be in ethics and professional responsibility. 15 credits need to be law and legal credits. The remaining credits can be earned in other CLE categories classified as "Other" credits. For a more detailed explanation please see their website.

If you have further questions about the credits please contact or call 206-463-4400.

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How is my product shipped?

After the date of the seminar homestudies will be edited and then sent approximately three weeks after the seminar. The On Demand, MP3 Download and Electronic Course Material will be emailed to you approximately three weeks after the seminar. CD or DVD Homestudies and Printed Course Material are sent through the US Postal Service via priority mail. Shipping charges may be applied if packages are mailed out of the USA.

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What forms of payment do you accept?

  • Credit card
    • Visa, Master Card or Amex
  • Check
    • Choose the "Request an Invoice" option and mail a check to The Seminar Group, PO Box 523, Vashon, WA 98070.
  • SAM Program for Federal Government Employees
    • The Seminar Group is a registered SAM entity to do business with the federal government. You can look up the SAM record using DUNS number 012786740 and CAGE Code 7GQ92. If you do use the SAM program to make a payment please notifiy us of that payment so we can look for it in our account and attach it to your order.
  • Los Angeles County Direct Deposit (ACH Payments)
    • The Seminar Group is a registered LA County Direct Deposit (ACH Payments) Member. The vendor ID is 16488101.
  • San Francisco City & County Billing
    • The Seminar Group is a registered bidder using Bidder Account ID B000025969.

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Can I register online but mail a check for payment?

Yes. When you get to the payment screen of the registration process choose the option to “Request an Invoice”.

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Where can I get a W-9 form for The Seminar Group?

You can download a copy of the seminar groups W-9 form by clicking here.

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Do you accept walk-in registrations?

We will accept walk-in registrations provided that there is still space left at the event. Printer Materials may also be limited if you walk-in to the event or register at the last minute. However, we can ship you a book later and provide you with an electronic copy of the materials at the event.

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Do you give out press passes?

We will give out press passes. To request one please call 206-463-4400 or email

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Can I attend only a portion of the seminar?

For some seminars there is a fee for attending either day one or day two only. There may also be a fee for attending only certain sessions. If you do not see a fee for the portion of the seminar that you would like to attend please contact or call 206-463-4400.

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Do you offer group discounts?

For most seminars there is a group discount code that applies to all live products. Group rates will be listed on the seminar page for seminars that are applicable. These are the typical group rate amounts and promo codes:

2-4 Attendees  –  5% Off Qualifying Rate  -  Enter code GRP5P in cart.
5-9 Attendees  –  15% Off Qualifying Rate  -  Enter code GRP15P in cart.
10-19 Attendees  –  30% Off Qualifying Rate  -  Enter code GRP30P in cart.
20+ Attendees  –  50% Off Qualifying Rate  -  Enter code GRP50P in cart.
Multiple discounts do not apply. Not available off homestudy rates.

If you need more information please contact or call 206-463-4400.

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Is food provided at the seminar?

For most seminars we provide light refreshments prior to the seminar and during the breaks. We do not provide lunch unless it is listed on the agenda. For some seminars we will also list on the agenda a networking reception following the seminar that will include light refreshments.

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How do I cancel?

We will refund your tuition, less a $50 cancellation charge, if we receive your cancellation 6 days prior to the start of the seminar. If we do not receive your cancellation by the deadline we will not refund your tuition, and you will continue to be billed if you have not yet paid.

You may at any time:

  • Substitute another person free of charge
  • Request a credit voucher for the full amount, which can be applied to any of our upcoming seminars within a year of its issue date
  • Change your registration to a homestudy (additional fees may apply)

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How do I become a sponsor?

If you are interested in becoming a sponsor, go to our sponsorship page for more information.

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How do I become a speaker?

The Seminar Group is always looking for speakers on a wide variety of topics. If you have a topic you would like to speak on or suggestions on a new seminar topic you are interested in along with your bio or resume, please contact or call 206-463-4400.

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Does The Seminar Group organize In House training?

The Seminar Group is on hand to organize your next employee or member education event. We can plan anything from a one hour seminar to a multi-day conference. We have the capability of providing even remote workers/members access to training via live webcast. Let us know your needs by answering a few questions. We are happy to schedule a time to discuss the details and make your event a success! Click here to send an email to and fill out the questionnaire or call 206-463-4400.

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How do I add myself to or remove myself from the mailing list?

Our add to mailing list and remove from mailing list page is still under construction. Until we have finished the page please email  us by choosing one of the following: 

Add Your Name to Our Mailing List

Remove Your Name from our Postal List

Remove Your Name from our Email List


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What is the difference between the offered products?

Click here for a description of each of our products.

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